Michael J. Kurcab
Perfecting the Sense of Arrival℠
Michael J. Kurcab
Perfecting the Sense of Arrival℠
Perfecting the Sense of Arrival℠
Perfecting the Sense of Arrival℠
Service is the cornerstone of my life and the key to my success. Life is a service industry. If we provide good service, we will prosper in our lives.
Entertainment and Hospitality are two industries that combine my passion for service and creating memorable guest and audience experiences. Whether as a hotel executive providing exceptional service to our guests and our teams, as a business development executive providing a top level of service to clients and teammates, or as a live event professional providing an experiential service to talent and audiences; my diverse experience in hospitality and entertainment enables me to serve my clients in the same manner they strive to serve theirs - with service at the forefront.
I use a consultative and coaching approach to develop winning strategies and teams.
Systems Supervisor, 2002 to 2005
Regional Director, 2018 to 2019.
Every time a guest or an audience experiences a property or venue, they should feel as though they have arrived somewhere special. It does not matter if it is the first time or the 100th time. Each area of a venue or property needs to convey a Sense of Arrival that makes the guest feel welcome and encourages a repeat experience. - Michael J. Kurcab
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